In the case of advanced replacements, thirty days are allotted to get the original purchased item(s) returned to. Once a RMA has been issued, equipment must be received by within 10 days of issuance of RMA, or RMA will be void and the shipment will be refused. If the items subject to return are not returned within 30 days of the return authorization, the authorization will be cancelled and thus any items received after the deadline will be refused. It is the responsibility of the customer to return all items authorized for return within 30 days time. Credit card refunds may take up to 30 days to be issued from the day we receive the item(s) in our warehouse, depending on processing constraints. Returned items must be stocked and properly processed before refunds are issued to the customer's credit card. Any shipping costs incurred by the customer are non-refundable. , Inc will not take responsibility for undelivered items or items delivered defective, broken or in any other form other than that of the original shipment. Shipping costs to get the item returned is also the responsibility of the customer. When shipping an item for return, the customer takes full responsibility for getting the item(s) to us and thus coordinating insurance of such item(s) with the shipping company. Please make sure the return is in its original form.Īll sales on any software, keycode or license keys are final. Warranty label must be on the returned equipment and cannot have signs of being tampered with. Products that are determined to have been damaged by the customer will also be denied for return. *, Inc also reserves the right to refuse any return in which the product is opened or not in its original form, with its original accessories, manuals, instructions, and anything else that came with the original package. To request a return, please complete the Returns Form. We offer limited warranties on all items (learn more in our Warranty Information). No returns will be accepted for all cards, cords, handsets, voicemail cards/units, hard drives, cabinets, key service units (KSU), wall mounts/kits, batteries, power adapters, and cordless phones. For more details on our warranties, please see Warranty Information.Īll Sales Are Final.

Nortel Call Pilot and Nortel Flash voicemail equipment is covered under a one year warranty. Anything returned after 14 days of receiving an item will not be eligible for return or exchange.Įxception: Power supplies are covered by a 30-day warranty, cordless phones are covered by a 90-day warranty, and voicemail cards/units with hard drives are covered by a 30-day warranty. All returns are subject to a 25% restocking fee. Reseller Returns:, Inc offers 14 days for returns and exchanges on most new and refurbished products (see exception below) in its packaging* within 14 days of receipt. Any orders cancelled on the same day will be returned in full. We incur credit card and service processing fees that equal to the amount deducted. Anything returned after 30 days of receiving an item will not be eligible for return or exchange.Ĭanceled Orders: For orders canceled before the purchased product ships, a 4% service fee will be deducted from the purchase price. This section should always be read in conjunction with the Terms and Conditions for Product Care ® Replacement (Computers)., Inc offers 30 days for returns and exchanges on most new and refurbished products (see exception below) in its packaging* within 30 days of receipt. There are exclusions and limitations to Product Care. Having Product Care ® with your purchase means you can enjoy a range of special benefits that are exclusive to you and will help you enjoy the experience of your new product even more. Our team is here to provide support every step of the way. Our experienced support team ensures that the assessment and/or replacement process under Your Product Care ® is a convenient experience. If, during the Product Care Term, Your Product fails to operate as a result of an Eligible Fault, We will provide a one-off replacement of Your Product. With Product Care You have certainty that Your Product is covered for a specific period of time for an Eligible Fault. With Product Care you can relax knowing Your purchase comes with additional protection.ĭiscover all of the benefits Product Care ® brings you: Certainty

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